About Us
Telviva is a market leader in cloud-based communications and strives to enable better quality conversations for businesses through context-driven Unified Communications as a Service (UCaaS) and Contact Centre as a Service (CCaaS).
Seamlessly integrating voice calls, PBX, video conferencing, instant messaging, contact centre, and business intelligence into one single service, Telviva simplifies collaboration, boosts productivity, and enhances customer experiences. Delivered as a managed service, the secure solution integrates with CRMs and other cloud tools, providing historical context for informed interactions.
Business Communications
Telviva One is an all-in-one unified communication business system that empowers teams to communicate effectively through voice, messaging and video.
Contact Centres
Whether you require a call centre solution for voice or an omnichannel solution integrating multiple digital channels, Telviva's Contact Centre as a Service (CCaaS) helps streamline your contact centre operations.
Digital Agents
Digital when you want it, human when you need it: Let your customers access information digitally whenever they prefer, and connect with your knowledgeable team for tailored assistance when needed.
Integrations
Seamlessly integrate phone features with popular CRMs, WhatsApp for Business, Speech Analytics, automated Quality Assurance, and Microsoft Teams to boost productivity without the added complexity.
Latest News
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The voice gap holding back South Africa’s Microsoft Teams users
Most South African businesses use Teams but can't make calls on it. Telviva has the fix.
Trends shaping the use of AI to improve CX
AI is reshaping customer service, but budget constraints and organisational silos are slowing adoption, says Telviva.
Webinar | The big shift in CX – moving beyond the call centre
Join this upcoming Telviva webinar to explore the shift beyond traditional call centres and how to leverage AI and automation to enhance customer experience.
Telviva’s road map: AI, integration and smarter customer journeys
Telviva, a market leader in cloud-based communications, has unveiled its six-month product road map.
Businesses need a holistic approach to communication automation
Telviva CEO David Meintjes urges businesses to own automation journeys, starting with robust systems readiness.
Communication costs exploding? Telviva has a fix for UK-SA teams
Businesses with UK and South African operations now have an affordable cross-border communications solution.
Webinar: Discover local and global strategies to enhance your customer experience
An upcoming webinar will explore CX tech, trends and strategies for standout customer engagement.
Telviva launches Call2Teams: native voice capability in Microsoft Teams
The cloud-based solution slashes costs by up to 40% and allows for more efficient collaboration.
How Telviva transformed CT International’s business communication
Since implementing Telviva’s solutions, CT International has seen significant improvements in its collections process and overall efficiency.
How AI and automation are reshaping business communications in 2025
Telviva CEO David Meintjes writes on the key trends that will drive business communication in 2025 and beyond.
Don’t let the holiday rush ruin your customer experience
Telviva presents practical tips for managing customer interactions during the holiday rush.
Simplify interactions for happier, more loyal customers
Enabling a digital channel without properly designed backend processes can harm CX, writes Telviva's Kelvin Brown.
How customer journey mapping helps brands create the ‘moments that matter’
To thrive, business must map customer journey and improve and optimise customer experience.
Seamless communications, enhanced collaboration driving UCaaS adoption in SA
Unified communications as a service will soon become synonymous with business communication in South Africa, writes Telviva's Rob Lith.
Telviva One receives big upgrade to address common multi-cloud frustrations
By bundling additional add-ons and CRM integration, Telviva seeks to address the commonly shared frustration of ever-increasing costs of adding functionality.
Dramatically improve debt collection and customer service with omnichannel
Omnichannel platforms can revolutionise debt collection practices and significantly enhance customer service.
Intercape boosts CX with Telviva
This case study delves into how Telviva successfully modernised the communications infrastructure of Intercape.
How to thrive in the hybrid work era
The right use of digital tools and a "change-fit" culture help businesses thrive in the hybrid work era.
Telviva’s experience ecosystem provides managed service for contact centres
Telviva has designed a service experience ecosystem for its contact centre customers, writes Kelvin Brown.
Unleashing the power of the cloud: 10 business comms trends 2024
Telviva CEO David Meintjes has a look at 10 business communication trends that will shape 2024.
Client Testimonials
"We are on a digital transformation journey - we have grown with technology and have been an early adopter in many cases. The ethos of Intercape and Telviva are the same. Telviva has the right mindset of being able to fix things; if there is a problem, they are on it. We selected Telviva because they are a Tier 1 provider and not just a reseller - they have their own infrastructure and engineers and are in a better position to meet our unique requirements or solve any issues."
Ivor Kettles, Chief Information Officer, Intercape
"There's one word that comes to mind when describing Telviva: Ease. How easy it was for us to get onboarded with Telviva; right from the way they guided us through the entire process, the exceptional technicians that came out to get us started, and through to the high level of customer service we get today - it's always a matter of ease."
Fanie Vos, National Executive: Operations, LIPCO Business
"From quick attendance to our requests for quotes for new services, to dealing with the technical teams for on-site implementations, the after-sales service from Telviva is phenomenal - you don't get that from any vendor. Our slogan is 'passion for innovation' and it also describes the work that we have done with them. We are partners rather than vendors and customers, and it makes it easier to work with them and share our views, which makes the service amazing."
Corné Raubenheimer, National Factory Outlet Manager, Tevo