the leading provider of Conversation Intelligence to drive business improvement…

CallMiner is the global leader in conversation intelligence to drive business performance improvement. Powered by artificial intelligence and machine learning, CallMiner delivers the industry’s most comprehensive platform to analyse omnichannel customer interactions at scale, allowing organisations to interpret sentiment and identify patterns to reveal deep understanding from every conversation. By connecting the dots between insights and action, CallMiner enables companies to identify areas of opportunity to drive business improvement, growth and transformational change more effectively than ever before. CallMiner is trusted by the world’s leading organisations across retail, financial services, healthcare and insurance, travel and hospitality, and more. To learn more, visit CallMiner.com, read the CallMiner blog, or follow us on Twitter, LinkedIn and Facebook.

WHITEPAPERS

Whitepaper

The CX Data Paradox

How to collect – and act on – the right customer insights in the age of information overload

Whitepaper

Five Steps to Mastering Conversation Intelligence for Transformative Growth

A practical guide to elevating your contact centre from a cost-centre to a value driver

Whitepaper

Navigating the Modern Omnichannel Contact Centre

How to use channel-specific insights to improve efficiency, enhance CX, and make data-driven business decisions

Whitepaper

Build vs. Buy: Considerations for Your Conversation Intelligence Programme

Everyone should be investing in generative AI, but when it comes to total cost of ownership it’s important to understand the implications of building your own AI- powered solution vs. licensing one

Whitepaper

Implications of Changing Consumer Confidence on Customer Contact

Research commissioned by CCMA and supported by CallMiner looks at how consumer confidence has impacted customer contact in 2024

Whitepaper

How to Operationalise AI Workflows in the Contact Centre

Making AI useful to your team’s day-to-day work, while driving company-wide ROI

Whitepaper

The Impact of Data and AI on CX in the Financial Services Industry

How technology can help meet current challenges, drive operational efficiency, reduce risk and more in a complex customer experience landscape

Whitepaper

The AI and CX Connection for Modern Tech Companies

How AI will drive positive customer experience outcomes and business improvements in 2024 and beyond

Whitepaper

How to Drive Business Improvements with Customer Insights

How conversation intelligence can drive transformational change enterprise-wide, including for product, marketing, finance and beyond.

Whitepaper

How Customers Can Lead Your Business Transformation in 2024

Learn how top organisations use customer insights to drive business performance improvements – well beyond the contact centre.

Whitepaper

CX Landscape Report

CallMiner lifts the lid on recent CX Trends. CX leaders across industries are working diligently to overcome challenges, maximise opportunities and drive better experiences.

Whitepaper

Contact Centre AI: Hype v's Reality

How artificial intelligence augments humans rather than replaces them.

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Cracking the Customer Code in Enterprise Tech

How customer conversation insights drive improvement in every department – from the service centre to product and beyond.

Whitepaper

The Impact of Data and AI on CX in the Financial services industry

How technology can help meet current challenges, drive operational efficiency, reduce risk and more in a complex customer experience landscape.

PODCASTS

TCS+ | How MiWay uses conversation analytics
TCS+ | Data is key to any CX strategy: key insights from CallMiner

LATEST NEWS

How to harness customer insights in the age of information overload
CallMiner: build vs buy – leveraging generative AI for conversation intelligence
What is omnichannel customer experience analytics, and how should you use it?
Four need-to-know CX trends for financial services firms in 2023
How conversation and speech analytics can achieve enterprise-wide benefits
5 ways tech companies can use customer insights
CallMiner named only leader in Conversation Intelligence for Customer Service
2023 CallMiner CX Landscape Report highlights growing AI impact on CX
TCS+ | How MiWay uses conversation analytics
How technology is transforming the customer experience in SA
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Callminer | The CX Data Paradox
Callminer | Five Steps to Mastering Conversation Intelligence for Transformative Growth
Callminer | Navigating the Modern Omnichannel Contact Centre
Callminer | Build vs. Buy: Considerations for Your Conversation Intelligence Programme
Callminer | Implications of Changing Consumer Confidence on Customer Contact
Callminer | How to Operationalise AI Workflows in the Contact Centre
Callminer | The Impact of Data and AI on CX in the Financial Services Industry
Callminer | The AI and CX Connection for Modern Tech Companies
Callminer | How to Drive Business Improvements with Customer Insights
Callminer | How Customers Can Lead Your Business Transformation in 2024
Callminer | CX Landscape Report
Callminer | Contact Centre AI: Hype v's Reality
Callminer | Cracking the Customer Code in Enterprise Tech
Callminer | The Impact of Data and AI on CX in the Financial services industry