One platform. Every step of the customer journey.

CM.com connects messaging, marketing, service, payments and events. All teams work from one customer profile instead of juggling integrations.

CM.com at a Glance

CM.com (AMS: CMCOM) is a global leader in cloud software for conversational commerce that enables businesses to deliver a superior customer experience. Our communication solutions empower marketing, sales and customer support to automate engagement with customers across multiple mobile channels, blended with seamless payment capabilities via our Payment platform to drive conversion. Our HALO AI solution allows businesses to leverage advanced automation and intelligence to personalize interactions at scale, driving sales and increasing customer satisfaction.

Our Services

Whether you’re looking to connect channels via API, build personalised marketing campaigns, or implement a customer support management system, CM.com offers solutions designed to support your team and deliver a seamless end-to-end customer experience.

WhatsApp & Other Channels

Omni-Channel Inbox

Agentic AI: Halo

Marketing campaign suite

LATEST NEWS

The new storefront is conversation

From SMS to smart agents, agentic AI is redefining conversational commerce, writes CM.com's James Bayhack.

ISO 42001 Certification for responsible A

At our HQ on January 6, 2026 – CM.com is among the first technology companies worldwide to obtain ISO 42001 certification.

Drive better results on WhatsApp

There’s only one thing you want as a marketer, and that's grabbing the attention of your customers with your ROI in mind.

Client Testimonials

"We have always offered riders the best experience when they are at our events and having CM.com creating a virtual race office, in addition to our Digital Event Guide, are just two ways we are working towards delivering another world-class event in 2022.”
Kevin Vermaak | Founder of the Absa Cape Epic
“Working with the team at CM.com has been seamless. From integrating the tech solutions and using the analytics dashboard to upgrading and maintaining the platform’s infrastructure, CM.com has been exceptional in looking after KFC’s needs.”
Cremeandran Govender | Senior Digital & Technology Manager at Yum! Brands
“PaySpace's decision to choose CM.com as their meta business partner was influenced by several factors, including local presence, a favourable pricing model, and ease of integration. The collaboration with the local team in South Africa has been exceptional.”
Warren van Wyk | Co-Founder and Director at PaySpace

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CM.com