The Courier Guy enhances customer engagement with Telviva
The Courier Guy now handles calls, e-mails and WhatsApp messages from a single view.
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About Us
Telviva is a market leader in cloud-based communications and strives to enable better quality conversations for businesses through context-driven Unified Communications as a Service (UCaaS) and Contact Centre as a Service (CCaaS).
Seamlessly integrating voice calls, PBX, video conferencing, instant messaging, contact centre, and business intelligence into one single service, Telviva simplifies collaboration, boosts productivity, and enhances customer experiences. Delivered as a managed service, the secure solution integrates with CRMs and other cloud tools, providing historical context for informed interactions.
Business Communication
Telviva One is an all-in-one unified communication business system that empowers teams to communicate effectively through voice, messaging and video.
Contact Centres
Whether you require a call centre solution for voice or an omnichannel solution integrating multiple digital channels, Telviva's Contact Centre as a Service (CCaaS) helps streamline your contact centre operations.
Digital Agents
Digital when you want it, human when you need it: Let your customers access information digitally whenever they prefer, and connect with your knowledgeable team for tailored assistance when needed.
Integrations
Seamlessly integrate phone features with popular CRMs, WhatsApp for Business, Speech Analytics, automated Quality Assurance, and Microsoft Teams to boost productivity without the added complexity.
Latest News
The latest Telviva news and insights, as published on TechCentral.
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- Don’t let the holiday rush ruin your customer experience
- TCS | The story of Telviva, with David Meintjes and Rob Lith
- Simplify interactions for happier, more loyal customers
- How customer journey mapping helps brands create the ‘moments that matter’
- Seamless communications, enhanced collaboration driving UCaaS adoption in SA
- Telviva One receives big upgrade to address common multi-cloud frustrations
- Dramatically improve debt collection and customer service with omnichannel
- Unleashing the power of the cloud: 10 business communication trends for 2024
- Telviva’s experience ecosystem provides managed service for contact centres
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- Telviva Engage means leveraging every touchpoint for better customer service
- Telviva One: all your communication channels on one intelligent platform
- Your people are the new target of cybercriminals
- Flexibility, cost reduction make Telviva One the choice for Performatec and its clients
- Telviva launches multi-channel engagement platform for businesses of all sizes
- Impact Series | Telviva Engage: omnichannel customer service
- Deliver personalised experiences that delight your customers
- A cost-effective way for SMMEs to develop much-needed skills
- Great customer experience now possible for businesses of all sizes
- White paper: How to choose the best unified communications platform
- UC&C interoperability offers businesses operational cost relief in tough times
- Telviva One: the best of voice, video and chat in one intelligent platform
- We must look to the past to design the contact centre of the future
- Watch | Telviva One: adapting to the requirements of business
- Partner with industry pioneers and transform your business
- Rob Lith: What Icasa’s spectrum auction means for SA companies
- Copper to cloud: welcome to the revolution
- Telviva One: using identity and context to enhance CX
- Telviva’s unified communications platform on the SA export list
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- An intelligent business communication platform frees human intelligence to be deployed where it’s needed most
- In a mobile workforce, the new gold standard is synchronicity
- AI is not a panacea but is key to augmenting conversational communications
- Single view of communications channels is crucial to retain, grow customers
- Telviva appoints tech industry veteran Antony Russell as CTO
- Omnichannel: A single point of contact to build successful customer relationships
- Compliant call recording unlocks a treasure trove of business benefits, says Telviva
- How SD-WAN is enabling secure, future-proof virtual work communities
- Reshaping the business communication landscape
- Unified communications: Leveraging the business platform of the future
Client Testimonials
"We are on a digital transformation journey - we have grown with technology and have been an early adopter in many cases. The ethos of Intercape and Telviva are the same. Telviva has the right mindset of being able to fix things; if there is a problem, they are on it. We selected Telviva because they are a Tier 1 provider and not just a reseller - they have their own infrastructure and engineers and are in a better position to meet our unique requirements or solve any issues."
Ivor Kettles, Chief Information Officer, Intercape
"There's one word that comes to mind when describing Telviva: Ease. How easy it was for us to get onboarded with Telviva; right from the way they guided us through the entire process, the exceptional technicians that came out to get us started, and through to the high level of customer service we get today - it's always a matter of ease."
Fanie Vos, National Executive: Operations, LIPCO Business
"From quick attendance to our requests for quotes for new services, to dealing with the technical teams for on-site implementations, the after-sales service from Telviva is phenomenal - you don't get that from any vendor. Our slogan is 'passion for innovation' and it also describes the work that we have done with them. We are partners rather than vendors and customers, and it makes it easier to work with them and share our views, which makes the service amazing."
Corné Raubenheimer, National Factory Outlet Manager, Tevo