At Euphoria, we don’t subscribe to the sub-standard service levels that are expected in South Africa. We understand the dynamic: YOU PAY US for good service. If this is not provided, you will go somewhere else. We realise that without our clients we are nothing.
Our 30-day contract is testament to our focus on excellent customer service. It is entirely in our interest to keep you happy and not to lock you in a contract with complex exit clauses. You are free to leave whenever you want. Being customer centric is therefore our first priority and makes up the heart of our operation. Our very first client, Altech ISIS, is still with us today and this illustrates our commitment to keeping our clients satisfied. We understand that we exist because of our clients; our livelihood is the small business owner.
It all began with three, young professionals dealing with the trials of PBX’s and business communication systems. Long contracts, high call costs and opaque billing were a big part of the problem. The fact that important management features were inevitably expensive extras was also galling.
All this was compounded by the complete lack of customer service and support, leaving customers powerless and tied into a system that simply didn’t meet their needs. Our three founders believed, without a doubt, that a solution was not only possible, but desperately needed. So, they joined forces and created one – from scratch.
The concept was simple: a powerful, comprehensive telephony solution that would be affordable, scalable, and simple to use.
Customer service would be a priority, quality was non-negotiable, and complete transparency was to be always maintained. After 2 years of research and development aimed specifically at South African telephony requirements and infrastructure, Euphoria Telecom was born.
Founded in 2010 Euphoria Telecom is a leading cloud-based business telephony provider in the South African marketplace.
Euphoria’s groundbreaking PBX system has over 200 powerful features that will take any business to the next level.
Euphoria has 5000+ happy customers on month-to-month contracts. We cater to businesses of all sizes from startups through to established multi-franchise operations and offer a robust Contact Centre solution. Our ever-expanding customer list includes many much-loved household brands like Takealot.com, Yuppiechef and Mugg & Bean to name just a few.
Through the in-depth analytics that Euphoria delivers business owners can easily see exactly what is going on within their organisations at any given moment. The Euphoria platform offers a full suite of Remote Working capabilities and seamless integrations with Microsoft Teams, Zoho, Zendesk and Freshdesk.
Euphoria Telecom has two head offices – one in Cape Town and another in Johannesburg – and the system is available in smaller metropoles across the country through a growing Reseller Program.
After over a decade in operation Euphoria has earned a reputation as a customer-centric business that provides friendly and efficient after sales service and support. And, best of all, customers who switch over to Euphoria can save up to 50% on their monthly business phone spend.
Euphoria Telecom was founded by George Golding, Conrad de Wet and Rafal Janik, and is managed by John Woollam and Nic Laschinger.