Why it’s time to rethink SLAs and embrace the experience era
Service-level agreements have been the default measurement tool for so long that their limitations are often overlooked.
Promoted and partner stories from the companies that publish on TechCentral, newest first.
Service-level agreements have been the default measurement tool for so long that their limitations are often overlooked.
Iris is a powerful tool for tracking subscriber traffic usage and monitoring performance in a distributed architecture.
NEC XON and Eutelsat OneWeb deliver integrated connectivity for Africa’s toughest environments.
The new MTN app is designed to power South Africans’ connected lives.
Lift-and-shift migrations fail; modernisation with containers, open-source and cloud-native principles reduces costs.
Altron HealthTech drives connected, patient-centred care through integrated digital healthcare solutions.
Sophos and Phishield have combined ransomware defence with cyber insurance, reducing risk and recovery costs.
If you’re running an SME these days, you’re basically living and dying by your Wi-Fi, writes XLink CIO Yakoob Ahmed.
The productivity and customer service benefits are huge - especially for businesses that handle high volumes of calls.
Cybercriminals are using technology smarter - and more personally - than ever before.
Battery storage is emerging as a sustainable solution to energy challenges in Africa’s mining industry.
Huawei’s AICC solution underscores its commitment to transforming customer service operations across Africa.
Banking Transformation Africa Summit 2025 will reimagine the future of banking. Secure you seat now.
We mourn the passing of Phumlani “Phums” Moholi, writes Paul Harris, chairman of rain.
Vertiv OneCore is designed to simplify and accelerate high-performance data centre builds.
Vodacom Business has launched an advisory board to guide enterprises on digital transformation and innovation.
If you’re a CX leader, contact centre executive, CIO or operations head, this session will help you cut through the noise.
NovaX offers always-on, enterprise-grade connectivity, engineered for small and medium-sized businesses.
AvePoint is bringing together experts for an event focused on unlocking the full value of AI in the enterprise.
LG’s Online Brand Shop has quickly established itself as a significant online shopping player in South Africa.